Will the All Clear App use up my data plan?

• No – for an entire month of normal usage, the All Clear App uses less than what it takes to load a typical web page one time.

Does the All Clear App track me?

• No – the system looks at your GPS when you press one of the buttons to determine which location(s) you are closest to.

Will the All Clear App drain my battery?

• The system is generally used when entering / exiting.

• After you have safely entered or exited, the app can be shut down and will eliminate any usage of battery or other resources.

• On most phones, it is typically not a problem leaving the app running in the background.

Does the All Clear App use GPS while running in the background?

• No – when the All Clear App is in background, it does not use the GPS or Wi-Fi.

Privacy of your information

• All Clear does not disclose any information about our users and their usage of the system to anyone outside of All Clear or your financial institution. The system was created for your safety and not to collect information about you for any other reason than the operation and support of the system. The data belongs to your financial institution and is not available to any third parties for any reason.

• Additionally, the “Service” version of the All Clear System allows users to take photographs and transmit them. If this version is being used, the only photographs that are accessed are those photographs you specifically take and then transmit within the application. No other photographs are accessed by our system for any reason.

• If you have any questions regarding the access and use of personal information on your mobile device, please contact All Clear at 423-285-6500.

I don’t have a smartphone, can I still use the system?

• Yes – there is a Text version of the system that offers most of the functionality of the mobile app including entering / leaving / indicating you are safe.

I don’t get a GPS signal in the building?

That's ok-

• If you have gotten the First In message and are the opener, the system does not check your GPS coordinates to complete the opening.

• If you are using the Exit to Safe and there are no GPS coordinates available, the system will give you a list of branches to choose from.

How close to the location do I need to be?

• This is customizable for each location but generally around 300 meters.

What if we have two locations that are close together?

• The All Clear App will give you a choice if there is more than one location in range.

Does the All Clear System replace or affect the alarm system?

• No – the All Clear System notifies key personnel if: You fail to clear the location in the allotted time.

  • You fail to reach your safe location in the allotted time.

Why can’t we just keep doing what we are doing?

• The All Clear System addresses two key areas: Safety of employees.

  • Compliance with the regulations.

• The All Clear System provides an opening process that:
  

  • Does not require an obvious signal to indicate to others it is clear to come in.

  • Could potentially be used when the institution uses single person openings.

• The All Clear System provides a closing process that:
  

  • Makes sure that each person has reached their safe location as they exit the location.

• When an event occurs, the All Clear System uses text messaging, email, and voice phone calls to notify key personnel:
  

  • Who is potentially in distress.

  • Which location they are at.

  • If they were entering or exiting the location.

  • The contact number for the person potentially in distress.

  • And, if provided, the 10-digit number to reach emergency services directly.